Owner Training

Six lessons that explain 90% of why service businesses struggle to turn revenue into profit

These aren't theories. They're the same frameworks I use with real clients to find money they didn't know they were leaving on the table. Read them in order—each one builds on the last.

1

Floor Rate

The minimum you must bill just to break even. Your $25/hour employee actually costs $38/hour. Here's why.

2

The Survival Number

What the business needs to stay alive—before you take a dime. Fixed costs, owner's draw, and what's actually left.

3

Utilization

The silent killer of margins. Your team looks busy, but how much of that time is actually billable?

4

Realized Rate

What you actually collect vs. what you think you charge. Scope creep and fixed fees are margin killers.

5

Capacity & Scaling

When to hire, who to hire, and when NOT to hire. Hint: fix utilization before you add headcount.

6

Client Profitability

Not all revenue is good revenue. Your biggest client might not be your most profitable.